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Choose 3 more charms!
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Your story starts with 3 charms
Choose 3 charms that represent moments, people, or dreams that live within you. Once you finish, we’ll gift you an exclusive bracelet of your choice!
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Buyer Questions & Answers
Free and Easy Returns
Q: Do your products come with a warranty?
A: Yes! All our pieces come with a 2-year warranty against manufacturing defects such as breakage, loose stones or faulty clasps. If your jewellery presents any of these issues, we’ll be happy to offer a replacement or refund.
Q: Can I return or exchange my order?
A: Items in unused and original condition purchased online can be returned or exchanged within 30 days, 14 days for Outlet/Sale items.
Q: Are returns free?
A: Yes — we cover the cost of return shipping for orders within the UK.
Q: How do I request an exchange?
A: Just contact our support team and we’ll help you with the exchange process — quickly and easily.
FAST & TRACKED DELIVERY
Q: How long does shipping take?
A: Delivery takes up to 3-6 business days across the UK.
Q: What communication will I receive regarding my order?
A: You’ll receive an order confirmation by email shortly after completing your purchase, followed by a shipping confirmation email with full tracking once your order is dispatched.
Q: What shipping methods do you offer?
A: We offer Standard (free above £50) and Express options at checkout.
Payment & Security
Q: Is my payment secure?
A: Absolutely. We use SSL encryption and trusted payment providers to ensure your data is protected at all times.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, Klarna and Apple Pay.
Your checkout is fully secured, and all payments are processed through Shopify Payments, ensuring safety, speed and flexibility.
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WE’RE HERE TO HELP
Q: How can I contact you?
A: You can reach us via email at info@zeliny.com. We're available Monday to Friday, 8am – 5pm, and weekends from 9am – 5pm.
Reviews
All from verified purchases
It's beautiful, I will order again, it's identical to the one in the photo and has very good quality.
Emily Johnson
manchester, England
I am delighted with my new charms. It's beautiful, full of details, and its very well made. Furthermore, the shipping was super fast and arrived in perfect condition.
Sophie Walker
London, England
For the price they have, I expected something of worse quality, and it has been the complete opposite. Very good quality, good delivery, very satisfied with it.
Amelia Carter
dundee, Scotland
For the price they have, I expected something of worse quality, and it has been the complete opposite. Very good quality, good delivery, very satisfied with it.
Grace Wright
London, England
For the price they have, I expected something of worse quality, and it has been the complete opposite. Very good quality, good delivery, very satisfied with it.
Chloe Bennett
London, England
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Ella Harris
norwich, England
I have the one from Pandora and this one is very similar. For the price, I think it's a great purchase — the Pandora one cost me almost 50 times more.
Daisy Moore
oxford, England
Super satisfied, totally beautiful.
Evie Turner
cardiff, Wales
Super satisfied, totally beautiful.
Charlotte Reed
dundee, Scotland
Add customer reviews and testimonials to showcase your store’s happy customers.
Millie Bennett
norwich, England
