We want you to love your jewellery — but if for any reason you change your mind, you can return unused items in original condition within:

• 30 days for full-priced items
• 14 days for outlet or sale items

Returns are free of charge and include full support throughout the process.

To start a return:

1. Email us at info@zeliny.com with your order number and reason for return.
2. We'll send you a prepaid return label and instructions.
3. Drop your parcel at the nearest post location and keep the tracking receipt.
4. Once we receive and verify your items, we’ll send a confirmation and process your refund.

All items must be returned unworn and in resaleable condition, preferably in original packaging.

Yes, returns are completely free. We’ll provide a prepaid label for all eligible UK orders.

Once we receive and inspect your return, you’ll receive a confirmation email. Refunds are usually processed within 7 working days, but may take up to 14 days depending on your bank.

If you'd like a different size or style, simply return the original item and place a new order for the desired one. We process returns quickly, so this ensures you receive your new item without delays.

For assistance with sizing or selecting the perfect replacement, feel free to contact us via email or live chat.

We do not accept returns for:

• Items that have been worn or damaged after delivery
• Items returned outside the return period
• Items marked as Final Sale or Outlet, after 14 days

Your statutory rights are not affected.

Once we receive and verify your return, we aim to process your refund within 7 business days. Depending on your bank, the amount may take up to 14 days to appear in your account.